Privacy Policy

Last updated: February 7, 2026

1. Introduction

warpmetrics ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our LLM observability service.

This policy complies with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

warpmetrics is the data controller responsible for your personal data.

If you have any questions about this privacy policy or our data practices, please contact us:

3. Personal Data We Collect

3.1 Account Information

  • Name and email address
  • Password (encrypted)
  • Account preferences and settings

3.2 Telemetry Data

  • LLM call metadata (model names, token counts, latency, cost)
  • Run and outcome data (labels, classifications, timestamps)
  • Prompt and completion content (only if explicitly enabled by you)

3.3 Usage Data

  • IP address and device information
  • Browser type and version
  • Pages visited and features used
  • Date and time of access

3.4 Payment Information

  • Payment card details (processed securely by Stripe)
  • Billing address
  • Transaction history

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract Performance: Processing is necessary to provide our services to you
  • Legitimate Interest: To improve our services, prevent fraud, and ensure security
  • Legal Obligation: To comply with tax, accounting, and regulatory requirements
  • Consent: For marketing communications (where required)

5. How We Use Your Data

  • Provide and maintain our LLM observability services
  • Aggregate and display telemetry data in your dashboard
  • Process payments and manage your subscription
  • Send service-related notifications and updates
  • Improve our services (on anonymized data only)
  • Comply with legal obligations and prevent fraud
  • Respond to your inquiries and provide customer support

6. Data Sharing and Disclosure

We share your personal data only in the following circumstances:

6.1 Service Providers

  • Cloud hosting: Infrastructure and storage
  • Stripe: Secure payment processing
  • Email providers: Transactional and service emails

All processors are bound by contractual data processing agreements ensuring GDPR compliance.

6.2 Legal Requirements

We may disclose your data to comply with legal obligations, court orders, or lawful government requests.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Data Retention

  • Account data: Until you delete your account, plus 30 days
  • Telemetry data: According to your plan's retention period
  • Payment data: As required by financial regulations (typically 7-10 years)
  • Usage logs: 12 months

9. Your Rights Under GDPR

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data
  • Right to Restriction: Limit how we use your data
  • Right to Data Portability: Receive your data in a machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, contact us at privacy@warpmetrics.com. We will respond within 30 days.

10. Data Security

  • Encryption in transit (TLS) and at rest (AES-256)
  • Access controls and authentication
  • Regular security audits
  • Incident response procedures

11. Cookies

We use cookies to maintain your session, remember preferences, and improve our services. You can control cookies through your browser settings.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our service.

13. Contact Us